package hasn't arrived

If your package was marked as delivered but you cannot find it, please wait 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours. In some cases, the package was delivered to a neighbor or placed in a different mailbox. If you can, please ask your neighbors if they have seen the package before contacting customer service. If you still have not found the package, please email us at, and we will let you know of next steps.

Please report all packages as missing or lost within 10 business days of the expected delivery date. You can report a package as missing by emailing customer service at ......... If a package is reported as missing > 1 week after expected delivery date, you will be asked to file a claim with the postal carrier.